Privacy Policy
1. INTRODUCTION AND GENERAL TERMS
These terms apply to the use of the Clients and other products developed by Stream-Shake (“Stream-Shake” / “we” / “us”).
This privacy and data policy (“Privacy Policy”) applies and has effect in respect of all our software clients for conducting joint streams, related online services (including online network play and interactivity), and other software and products made available by us (together the “Clients”), as well as any other online features relating to our business, including our website at www.stream-shake.com, our developer portal at stream-shake.com, our corporate website at stream-shake.com (the “Websites”), any mailing list which we manage (the “Mailing List”).
Together, the Clients, Website, Mailing List, Forums and Support Centre are referred to as the “Online Services”.
If you have any questions or comments about this Privacy Policy, please contact us at support@stream-shake.com
We are committed to protecting and respecting your privacy. The Privacy Policy explains the basis on which personal information we collect from you will be processed by us or on our behalf. Where we decide the purpose or means for which personal data you supply through these Online Services is processed, we are the “data controller”. We will comply with all applicable data protection laws, including the General Data Protection Regulation 2016/679.
Please read this Privacy Policy carefully as it contains important information about the following:
- What information we may collect about you;
- How we will use the information we collect about you;
- Whether we will disclose your details to anyone else;
- Your choices and rights regarding the personal information you have provided to us.
This Privacy Policy should be read in conjunction with our Website terms of use and any terms applicable to any of the Clients.
The Online Services may contain hyperlinks to services owned and operated by third parties, allowing the Online Services to be connected to those services in other ways. Third-party services may have their own privacy policies and we recommend that you review them. They may govern the use of personal information you submit or which is collected by cookies and other tracking technologies whilst using these services. We do not accept any responsibility or liability for the privacy practices of such third-party services and your use of these is at your own risk.
We may make changes to this Privacy Policy in the future, which will be notified to you.
2. INFORMATION WE MAY COLLECT ABOUT YOU
We collect and process the following information which may include your personal data.
INFORMATION PROVIDED WHEN YOU REGISTER FOR OUR ONLINE SERVICES (“REGISTRATION INFORMATION”)
To access restricted areas of the Website and install the Client, you need to provide the following information:
- Username;
- Email address;
- Password;
- Country;
- Date of birth;
- First name;
- Last name.
OPTIONAL INFORMATION
Optionally, after registration, you can add the following information to your Stream-Shake profile:
- Full address;
- Gender;
- Time zone;
- Phone number;
- Avatar image;
- Twitch account;
- Facebook profile;
- Twitter profile;
- YouTube profile;
- Discord profile;
- Google profile.
INFORMATION ABOUT THIRD-PARTY PLATFORMS
When connecting to third-party platforms, we collect:
- Username/Nickname
- User Login
- Access Token
- Refresh Token
GAME INFORMATION
When linking a game to your account, we collect:
- Nickname
- ID
- Rank/Skill Level/Elo
- Basic profile statistics
- Ban information
- Friend list (Steam only)
3. WHY WE COLLECT INFORMATION ABOUT YOU
We use information to:
- Provide you with our Online Services
- Improve the quality of our services
- Respond to your questions and requests
- Attract new users
- Prevent fraud
- Process payments
- Deliver goods and prizes
- Marketing and advertising
4. COOKIES
A cookie is a text file placed on your device when you access our Online Services. We use cookies for:
- Strictly necessary functions
- Functional settings
- Analytics collection
- Targeted advertising
5. DATA SHARING
We will share your information with third parties only in the ways that are described in this Privacy Policy:
- Group members and personnel
- Third-party service providers and subcontractors
- In the event of a merger or acquisition
- As required by law
- For law enforcement purposes
6. CONSUMER CONTROL AND OPT-OUT OPTIONS
If you do not wish to receive promotional or other marketing materials from us or third parties, you can opt-out by clicking 'unsubscribe' in any of our communications, or by changing your account settings in the Online Services at any time. Alternatively, you can contact us via support@stream-shake.com and inform us that you no longer wish to receive promotional or other marketing materials from us or third parties.
7. YOUR RIGHTS IN RELATION TO PERSONAL DATA WHICH WE PROCESS RELATING TO YOU
You have the following rights over the way we process personal data relating to you, as set out in the table below. We aim to comply without undue delay, and within one month at the latest.
To make a request, please let us know by sending an email to support@stream-shake.com.
ASK FOR A COPY OF DATA WE ARE PROCESSING ABOUT YOU AND HAVE INACCURACIES CORRECTED
You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.
We will use reasonable efforts to the extent required by law to supply, correct or delete personal information held about you on our files (and with any third parties to whom it has been disclosed).
OBJECT TO US PROCESSING DATA ABOUT YOU
You can ask us to restrict, stop processing, or delete your personal data if:
- you consented to our processing the personal data, and have withdrawn that consent;
- we no longer need to process that personal data for the reason it was collected;
- we are processing that personal data because it is in the public interest or it is in order to pursue a legitimate interest of Stream-Shake or a third party, you do not agree with that processing, and there is no overriding legitimate interest for us to continue processing it;
- the personal data was unlawfully processed;
- you need the personal data to be deleted in order to comply with a legal obligation;
- the personal data is processed in relation to the offer of a service to a child.
OBTAIN A MACHINE-READABLE COPY OF YOUR PERSONAL DATA
If we are processing data in order to perform our obligations to you, or because you consented, or if that processing is carried out by automated means, we will help you to move, copy or transfer your personal data to other IT systems.
We will provide you with the relevant personal data in a commonly used, machine-readable and interoperable format upon your request. Where it is technically feasible, you can ask us to send this information directly to another IT system provider if you prefer.
MAKE A COMPLAINT TO A SUPERVISORY AUTHORITY
If you are unhappy with the way we are processing your personal data, please let us know by contacting us via support.
If you do not agree with the way we have processed your data or responded to your concerns, an alternative is to submit a complaint to a data protection supervisory authority.
8. DATA RETENTION
We will hold your personal information on our systems for as long as is necessary for the relevant service, or as otherwise described in this Privacy Policy.
User Content and forum information is kept indefinitely. If you wish us to delete your forum account or any User Content you have posted, please let us know by sending an email to support@stream-shake.com.
9. CHILDREN
We do not use our Online Services to knowingly solicit information from or market to children under the age of 13. Our terms of use prohibit users aged under 13 years from accessing our Online Services.
In the event that we learn that we have collected personal information from a child under 13 years of age, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13 years of age, please contact us at support@stream-shake.com.
10. SECURITY
We will take all reasonable technical and organizational precautions to prevent the loss misuse or alteration of your personal information. For example, our databases are password-protected and limited to essential employees only (such as Stream-Shake management or employees whose main role requires system access).
Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
11. INTERNATIONAL DATA TRANSFERS
It is possible that your personal information may be transferred outside of the EEA by the third parties named in the policies as recipients of your data. We recommend that you refer to the privacy policies and/or terms and conditions of these third parties if you are concerned about your data being transferred outside the EEA.
Our databases operate using MongoDB, MySQL, and Redis. Our servers are hosted on AWS and Google. We use Digital Ocean to manage our cloud computing. Some files are stored using Dropbox.
Where we transfer your information outside of the EEA, we have agreements in place with those parties which include standard data protection clauses adopted by a data protection regulator and approved by the European Commission to ensure that appropriate safeguards are in place to protect your personal data. If you would like to find out more about these safeguards, please let us know by writing to support@stream-shake.com.
CONTACTS
All questions, comments or inquiries should be directed to Stream-Shake at support@stream-shake.com. We will endeavor to respond to any query or questions within three business days.