Privacy Policy

Introduction and general terms

These terms apply to the use of the Clients and other products developed by Stream-Shake (“Stream-Shake” / “we” / “us”).

This privacy and data policy (“Privacy Policy”) applies and has effect in respect of all our software clients for conducting joint streams, related online services (including online network play and interactivity), and other software and products made available by us (together the “Clients”), as well as any other online features relating to our business, including our website at www.stream-shake.com, our developer portal at stream-shake.com, our corporate website at stream-shake.com (the “Websites”), any mailing list which we manage (the “Mailing List”).

Together, the Clients, Website, Mailing List, Forums and Support Centre are referred to as the “Online Services”.

If you have any questions or comments about this Privacy Policy, please contact us at streamshake.support@gmail.com.

We are committed to protecting and respecting your privacy. Where we decide the purpose or means for which personal data is processed, we are the “data controller”. We comply with all applicable data protection laws, including the General Data Protection Regulation 2016/679 (GDPR).

• What information we may collect about you;
• How we will use the information we collect about you;
• Whether we will disclose your details to anyone else;
• Your choices and rights regarding the personal information you have provided.

Information we may collect

We collect and process the following information which may include your personal data.

Registration information

• Username;
• Email address;
• Password;
• Country;
• Date of birth;
• First and last name.

Optional information

• Full address, gender, time zone, phone number, avatar;
• Twitch / Facebook / Twitter / YouTube / Discord / Google profiles.

Third-party platforms

• Username / nickname, user login;
• Access and refresh tokens.

Game information

• Nickname, ID, rank / Elo;
• Basic profile statistics, ban information;
• Friend list (Steam only).

Why we collect information

• Provide you with our Online Services;
• Improve the quality of our services;
• Respond to your questions and requests;
• Attract new users;
• Prevent fraud;
• Process payments;
• Deliver goods and prizes;
• Marketing and advertising.

Marketing communications

By registering for our service, you consent to the following:

• We may use your email for marketing and advertising about new features, promotions, special offers and affiliate programs;
• We may send notifications about third-party products and services that may interest you;
• Your email may be used for personalized advertising on third-party platforms (Google Ads, Meta).

You may withdraw consent at any time by unsubscribing from any marketing email or by contacting streamshake.support@gmail.com.

Opting out will not affect important service notifications related to your account.

Cookies

A cookie is a text file placed on your device when you access our Online Services. We use cookies for:

• Strictly necessary functions;
• Functional settings;
• Analytics collection;
• Targeted advertising.

Data sharing

We will share your information with third parties only in the ways described in this Privacy Policy:

• Group members and personnel;
• Third-party service providers and subcontractors;
• In the event of a merger or acquisition;
• As required by law;
• For law enforcement purposes.

Consumer control and opt-out

If you do not wish to receive promotional or other marketing materials from us or third parties, you can opt-out by clicking ‘unsubscribe’ in any of our communications, by changing your account settings in the Online Services at any time, or by contacting streamshake.support@gmail.com.

Your rights

You have the following rights over the way we process personal data relating to you. We aim to comply within one month at the latest. To make a request, email streamshake.support@gmail.com.

Copy and correction

You have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. We will use reasonable efforts to supply, correct or delete personal information.

Object to processing

You can ask us to restrict, stop processing, or delete your personal data when the grounds set out by GDPR apply (e.g. you withdrew consent, the data is no longer needed for its original purpose, etc.).

Machine-readable copy

We will provide your personal data in a commonly used, machine-readable, interoperable format upon request — and, where technically feasible, send it directly to another provider.

Complaint to a supervisory authority

If you are unhappy with the way we are processing your data, please contact us. You may also submit a complaint to a data protection supervisory authority.

Data retention

We will hold your personal information on our systems for as long as is necessary for the relevant service. User Content and forum information are kept indefinitely. If you wish us to delete your account or content, contact streamshake.support@gmail.com.

Children

We do not use our Online Services to knowingly solicit information from or market to children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe we might hold such data, contact streamshake.support@gmail.com.

Security

We take reasonable technical and organizational precautions: databases are password-protected and limited to essential employees. No security system, however, can prevent all potential breaches.

International data transfers

Your information may be transferred outside the EEA. Our databases use MongoDB, MySQL and Redis; servers are hosted on AWS, Google and DigitalOcean, files on Dropbox. We rely on standard data protection clauses approved by the European Commission for any transfers outside the EEA.

Contacts

All questions, comments or inquiries should be directed to streamshake.support@gmail.com. We aim to respond within three working days.